1. Go to the Granicus Customer Portal login page.
2. Select Forgot Password?
3. Enter the email address associated with your account.
4. Select Submit.
5. Check your email inbox for a password reset link.
6. Follow the instructions in the email to create a new password.

If you have not received the email:

• Check your Junk, Spam, or Clutter folders.
• Ensure you entered the correct email address.
• Allow a few minutes for the email to arrive.
• Try requesting another password reset.

The password must be between 8 and 128 characters and contain 3 out of 4:

Avoid common or easily guessed words, for example Come@long or 1TwoMany.

Please check the following:

• Your email address has been entered correctly.
• Passwords are case-sensitive, so make sure you are using capital letters and lower-case letters in the right places.
• Any numbers or symbols in your password have been entered correctly.
• There are no extra spaces before or after your email address or password.

If you still cannot sign in, select Forgot Password? to reset your password and create a new one.

Please provide:

• Your full name.
• Your registered email address.
• A brief description of the issue you are experiencing.

You can check the progress of your requests at any time.

1. Log in to your Vale Customer Portal account.
2. Go to My Requests.
3. Select the request you would like to view.

You will be able to see:

• The status of your request.
• Any updates from the council.
• Important dates and information.
• Any actions you may need to take.